FAQs

tabby offers safe, simple and convenient payment options that allow you to buy the things you love now, and pay later, or in installments interest-free. For more information on Tabby please visit the help centre : https://helpcenter.tabby.ai/hc/en-us

We deliver within 1-2 working days. During Peak season, please expect slight delays in your orders. We try to deliver most of our orders within 1 Working day.

We have stopped cash on delivery service on the website.

If you have faced this issue and not able to see your order, Please contact us immediately via WhatsApp 0545955223 or email customercare@thefaceshopuae.com. Our team will handle your request within the shortest period of time.

Yes you can. Please let us know your location, We will contact the nearest store to you to check if the item is available.

If you are not available at the location for delivery, Please contact us via Email or WhatsApp and we will reschedule your order to a later delivery date. Please note that we can reschedule order for one time.

Yes you can pickup your order from the store. Please allow us 2 working days to arrange your order. You can pickup only from the store you had reserved the order earlier on the website.

All refunds are issued in the form of bank transfer. Once refund request is approved it take 2-4 working days for the money to be credited back to your account.

We currently do not accept refunds, returns or exchange. We can only do a refund or return if the product was received in damage condition.

We do not support partial payments on the website. You can only choose to pay by card or cash.

Yes you can now earn and redeem points with Hadiya Loyality Program

Our support team is active 24x7 and will be able to get in touch with you within the shortest period of time.

Yes, there is a delivery fee of 15 AED, but if you purchase above 100 AED, You will get free shipping.

We are currently offering only next day service due to Holiday season. We are working closely with our delivery partners to ensure smooth and speedy delivery.

We have 20 Stores all over UAE. Yes you can select your pickup location from any of these stores through the website. Please allow us 2 working days to arrange you order. We will notify you via email once your order is ready for pickup.