Frequently asked questions

AED 20 delivery fee is applied to the order if it's below AED 150. Free delivery on all orders above AED 150

We deliver within 1-2 working days. During Peak season, please expect slight delays in your orders. We try to deliver most of our orders within 1 Working day.

A tracking link will be sent to your registered Email address with the website. You will also receive the tracking link via WhatsApp.

We currently do not accept refunds, returns or exchange. We can only do a refund or return if the product was received in damage condition.

Please allow 7 Business days for the refunds to reflect in Bank statement.

We issue credits in the form of a coupon that can be used on your next purchase with us.

All refunds will be issued to the same credit card or debit card that was used at the time of purchase. The Refunds are issued immediately, It takes 7 business days to reflect in the Bank statement.

Refunds on Tabby / Tamara / Cashew are done instantly. Please allow 7 Business days to reflect in the Bank statement.

If you are not available at the location for delivery, Please contact us via Email or WhatsApp and we will reschedule your order to a later delivery date. Please note that we can reschedule order for one time.

Yes you can. Please let us know your location, We will contact the nearest store to you to check if the item is available.

Yes, you can pick up your order from any store. Please allow us 2 working days to arrange your order. Please email or WhatsApp us your preferred store location after placing your order

We provide customer service 24x7. Please contact us via email

We are currently in the process of integrating the Hadiya Loyalty program on the website. Points earning and redemption is currently not available on the website.

Drop us a line and we will get back to you within 24 hours.

Contact Support


Phone / WhatsApp: +971549945442