The Face Shop Herb Day Cleansing Wipes (20 Wipes)

We promise to issue refunds for your orders if any product you purchase on thefaceshopuae.com is found to be faulty.

Refund Methods

• Cash on Delivery: Refunds for Cash on Delivery orders will be issued as store credit. Store credit is valid for one-time use only and cannot be exchanged for cash.
• Credit Card and Debit Card: Refunds for credit and debit card purchases will be credited back to the same card used at the time of purchase. Please allow 7-15 business days for the refund to reflect on your statement.
• Tabby and Cashew: Refunds for Tabby and Cashew purchases will be processed through the respective platform.

Items must be in their original, unopened condition with all original packaging.

For damaged or defective items:

• Please contact our customer service team the next day you receive the items, providing proof of images and your order number.
• We will provide a return authorization and arrange for a replacement or refund.

For items that are not damaged or defective:

• Return shipping costs are the responsibility of the customer.
• Refunds will be issued to the original method of payment once the returned item has been received and inspected.

Customer Service:

• Please contact our customer care support for more details