The Therapy Vegan trial kit

We promise to issue refunds for your orders if any product you purchase on thefaceshopuae.com is found to be faulty.

Refund Methods

• Cash on Delivery: Refunds for Cash on Delivery orders will be issued as store credit. Store credit is valid for one-time use only and cannot be exchanged for cash.
• Credit Card and Debit Card: Refunds for credit and debit card purchases will be credited back to the same card used at the time of purchase. Please allow 7-15 business days for the refund to reflect on your statement.
• Tabby and Cashew: Refunds for Tabby and Cashew purchases will be processed through the respective platform.

Items must be in their original, unopened condition with all original packaging.

For damaged or defective items:

• Please contact our customer service team the next day you receive the items, providing proof of images and your order number.
• We will provide a return authorization and arrange for a replacement or refund.

For items that are not damaged or defective:

• Return shipping costs are the responsibility of the customer.
• Refunds will be issued to the original method of payment once the returned item has been received and inspected.

Customer Service:

• Please contact our customer care support for more details